Support trucks

Model Drive typeNet Horse Power (HP/KW)Operating weight (t)Tank capacity (L)EngineMax payload (t)Gross Vehicule Weight (t) Pdf Video
TGM 18.240 4×4 4 x 4240 / 68.618250lMAN D08 Euro 3 common rail 6cyl / 2990

BIA considers each customer to be unique, and the quality of our after-sales services is a priority. That is why 75% of BIA personnel are qualified technicians and engineers.
In this spirit of premium service, BIA has developed a range of service agreements that have the advantage of being modular, to respond to the specific needs of customers.

With this wide choice of service contracts, BIA supports its customers at every stage of their project.  From maintenance contracts to custom service contracts and RAMP (Full Repair and Maintenance Package) schemes, BIA offers its customers continuous assistance. Thanks to these service agreements, customers can be confident that their machines will be perfectly maintained and repaired in accordance with OEM standards. BIA also guarantees that it uses only certified original factory replacement parts. In short: the special customer care provided by BIA lets customers focus on their core business, with optimum budget planning and high machine availability.

The technical support that BIA brings to its customers is not limited to simple maintenance operations. In fact, this support comprises:

* Follow up and improvement of communication flows with customers and BIA suppliers (OEM)
* Guarantee Management
* Following up and management of process and internal procedure improvements
* Training in “best practices”
* Site audits in view of the continuous improvement program in which BIA is involved
* Technical Support

For all the territories in which BIA works, BIA is responsible for its equipment and the technical support provided to its customers. This is why BIA regularly visits its customers and the sites on which they work in order to check the practices in force. The visit then gives rise to a report, and matters arising from these will be directly communicated to manufacturers (with a view to future improvement).

Depending on the needs of the customer, of the project concerned and the type of contract entered into with the customer, BIA is proud to be able to recruit, train and coordinate all the operational functions needed for the maintenance and repair of machines on site. So BIA provides its customers with a specialised team of qualified engineers and technicians who benefit from a continuous training program. The customer also benefits from teams expert in the maintenance and repair of machines directly on site.
Thanks to BIA’s experienced technical support, the customer is sure to obtain optimum efficiency from its machines.

In its relations with customers, BIA aims to be a ‘global partner’ able to offer them a complete solution. This also involves providing financial support for their projects.
That is why the BIA finance department aims to offer its customers the most appropriate and relevant financing solutions to allow them to develop their business under the best possible conditions.Whether customers are looking for a solution in terms of equipment, parts, or a way to finance the maintenance of their assets, BIA will always be there, from the initial stages of the project until its completion.The BIA finance department works with a large network of financial institutions to structure the funding requirements of its customers. This allows customers to benefit from suitable financing solutions such as a classic line of credit, trade finance, export financing, and leasing.Our team of financial experts specialising in the civil engineering sector holds confidential discussions with customers, to analyse and improve their business plan, their financing capacity, and the financial development of their project. The aim of this process is to make the customer’s business as efficient as possible.Four types of service are offered by BIA:

1. Investment credit

On BIA’s initiative, local and offshore banks help customers with their equipment purchases and operational expenditure related to parts and maintenance (classic loans, equipment financing, dedicated investments).
BIA helps customers hook up with the best financial organisations and put together their loan application, for a successful outcome.

2. Trade finance

Because BIA works with a large number of well-known banks and export credit agencies (ECA), customers can receive advice concerning their acquisition of financial products (efficient structuring of deferred payments and longer-term due dates).
BIA maintains strong relationships with European and Pan-African banking networks, which are able to assist customers from the start of their operations. BIA works mainly with LCs, SBLCs, and Avalised and Accepted Drafts.

3. Export financing — purchaser credit

For all matters relating to long-term projects, the BIA financing department gathers the best institutional and banking agents to structure its customers’ export financing loans, and mainly purchaser credits. This type of structure naturally takes longer to create and finalise, but it provides access to long-term offshore financing.

4. Leasing

From CAPEX to OPEX, credit is a very common financing method in Europe, and is growing in Africa.
The BIA financing department works closely with its customers to introduce them to high-performance credit agencies able to support their activities via financial and operational loans to suit their needs.
BIA works with customers to find the ideal financing solution with regard to term, residual value, price, and service.

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